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Returns & Shipping Policy 

Refunds, Returns, Etc. 

  • Refunds and exchanges within  21 days for online orders and 14 days for in-store purchases.

  • All returns must be in original condition and include original receipt/invoice, packaging, and tags.

  • All special orders need to be paid in full before the order will be placed.

  • A 25% restocking fee will be charged on returned or cancelled special orders.

  • Some items are sold on a final sale basis including: electrical parts and hardware; helmets. 

  • Wheels and tires that have been mounted by a third party are not returnable.

  • Beadlock-type wheels that have been mounted are non-returnable.

  • Product descriptions and quantities may change without notice. If in doubt, please contact us to confirm details.

  • Manufacturer/distributor prices and product descriptions are subject to change without notice and are not guaranteed to be accurate. Incorrect prices and/or descriptions do not obligate Otomoto to deliver at such incorrect prices or description. If there is a discrepancy in price or description, Otomoto will notify the customer before the order is filled.

  • We reserve the right to refuse to sell to anyone for any reason.

  • We reserve the right to refuse the return of any parts we find have been installed, used, are not in original conditionor do not meet the above criteria.

Shipping Policy 

  • Certain rural areas, as well as large bulky items, may incur additional shipping fees; We will contact you before shipping for approval.

  • In-stock orders ship within 24 hours.

  • Weekend orders will be processed the following business day.

  • If a part is not in stock and must be ordered from the manufacturer or supplier, it usually takes 2-5 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 10 business days to arrive and will be shipped to you immediately.

  • Depending upon location, ground shipments usually take 2-6days

  • Your order may be shipped Overnight for an additional cost.

  • We cannot guarantee transit times for ground and oversize orders.Shipping Carrier substitutions may be made at our determination to reduce the shipping cost to the customer.

  • We do not ship internationally.

  • If a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

  • We do not ship COD orders.


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