Mechanic/ Shop Coordinator

Location: Toronto, Ontario

Type: Full time

Schedule: Monday to Friday, with optional Saturday rotation based on shop needs

Compensation: Competitive, based on experience. Structured as hourly or salary with a performance component tied to productivity and quality.

 

Role Summary

We are hiring a Head Technician who will also coordinate daily shop workflow. This is a hands on leadership role for a senior technician with strong diagnostic capability and high standards. You will lead by example, direct complex repairs, mentor technicians, and control daily flow so jobs move from intake to completion with minimal delays and minimal comebacks. This role carries statutory responsibility and requires current licensing.

 

Primary Responsibilities, Technical Leadership

Perform advanced diagnostics and complex repairs.

Set repair strategy and ensure work meets safety and quality standards.

Lead technical escalation when jobs stall or diagnosis is unclear.

Mentor and coach technicians on workmanship, process, tooling, and time management.

Enforce shop standards for safety, cleanliness, torque discipline, and test procedures.

Own the final quality gate before a vehicle leaves the shop, including verification checks and road testing where required.

 

Primary Responsibilities, Shop Coordination

Plan and manage the daily and weekly schedule based on real capacity and job complexity.

Assign work, balance workload, and prevent technician idle time.

Confirm parts readiness for scheduled jobs and coordinate ordering priorities with the front counter.

Track job status daily, remove blockers, and make schedule adjustments based on reality.

Coordinate rechecks, rework, and comeback investigations with documented root cause and corrective action.

 

Documentation and Communication

Ensure work orders are clear, accurate, and auditable, including diagnosis notes, approvals, and key decisions.

Provide internal updates so front counter communication stays accurate and controlled.

Escalate risks early including safety concerns, scope changes, delays, and customer expectation misalignment.

 

What Success Looks Like

Higher billed hours with fewer interruptions and fewer idle gaps.

Fewer parts related delays because critical items are confirmed early.

Fewer comebacks and higher consistency across technicians.

Calm, predictable throughput with clear priorities and clean documentation.

A shop culture where standards are enforced without drama.

 

Must Have Requirements

Valid Ontario trade qualification as either 310G Motorcycle Technician or 310S Automotive Service Technician.

Valid Ontario GM licence in good standing, with authority to sign off where required.

Senior level diagnostic capability and proven ability to lead on the shop floor.

Demonstrated judgement on repair strategy, safety decisions, and quality control.

Valid driver’s licence and ability to road test when required.

Strong documentation habits and consistent workmanship.

 

Preferred Assets

Experience in a high volume service environment with tight scheduling.

Experience mentoring apprentices or junior technicians.

Comfortable using shop software, POS systems, and basic spreadsheet tracking.

 

Role Structure

This is a working lead role. Time will be split between wrenching and coordination. The mix will be set based on shop volume and team capability. The head technician is expected to remain technically productive while preventing workflow failures.

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How to Apply

Send your resume and a short note outlining your licensing, diagnostic strengths, leadership experience, and availability. Include confirmation that you hold 310G or 310S and a valid Ontario GM licence. Sergio.otoya@toronotmoto.com